The client is a provider of SaaS solutions for customer service industry through innovative e products that allow businesses to seamlessly engage, convert, and retain customers at every stage of their online journey.

• No compatibility Test Process & VoIP Framework
• Need for VoIP Performance testing to ensure call quality.
• Requires call functionality testing across 20+ trending OS and Browsers in both Desktops and Devices to ensure compatibility.
• Need for End-to-End test case repository and Smoke, Functional and Regression testing suites.
• Lack of proper documentation of test cases.
• Presence of Ad hoc testing process.
• Lack of VoIP Monitoring tool which is the core element to track app performance
• Necessity for Pre-merge and postmerge testing